Shipping policy
Absolutely. Below is a professional shipping policy suitable for a premium brand like Zephyrus. It assumes you're shipping from the UK using a dropshipping supplier. You can easily adjust delivery times as your fulfilment improves.
Shipping Policy
Last Updated: July 2026
At Zephyrus, we're committed to getting your order to you as quickly and smoothly as possible. Every order is carefully processed and shipped with tracking so you can follow its journey.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
During busy periods, new product launches or promotional events, processing times may be slightly longer.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5–10 business days |
| Europe | 6–12 business days |
| United States | 7–15 business days |
| Canada | 7–15 business days |
| Australia & New Zealand | 8–18 business days |
| Rest of World | 10–20 business days |
Please note these are estimated delivery times and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
We may occasionally offer Free Shipping during promotional periods or on qualifying orders.
Order Tracking
Once your order has been shipped, you'll receive a tracking number via email.
Tracking information may take 24–48 hours to update after dispatch.
Customs & Import Duties
International orders may be subject to customs duties, taxes or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delivery Delays
While we work hard to meet our estimated delivery times, delays can occasionally occur due to:
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Customs processing
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Severe weather
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Carrier delays
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Public holidays
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High shipping volumes
If your order appears delayed, please contact us and we'll be happy to help.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly when placing your order.
Unfortunately, we cannot accept responsibility for orders delivered to an incorrect address provided during checkout.
If you notice an error after placing your order, please contact us immediately. We'll do our best to amend it before dispatch.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
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Your order number
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Photos (if applicable)
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A brief description of the issue
We'll work with the courier to resolve the matter as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: support@zephyrusltd.com
We aim to respond within 1–2 business days.
A more premium touch
To fit the Zephyrus brand, you could add this introduction:
Every Zephyrus order begins a journey. We believe receiving your backpack should be as seamless as using it, so we work hard to ensure every order is processed quickly, shipped securely and arrives ready for your next adventure.
It reinforces the brand's "Move Further" ethos while keeping the policy professional and trustworthy.